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Commercial Property Account Manager
2 months ago
We're a leading provider of facility management services, dedicated to delivering exceptional results for our clients. Our team is passionate about building strong relationships and providing tailored solutions to meet the unique needs of each property.
Job SummaryWe're seeking a highly skilled Facility Services Manager to join our team. As a key member of our operations team, you'll be responsible for managing client relationships, developing and implementing service strategies, and ensuring exceptional quality and client satisfaction.
Key Responsibilities- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of facility management services.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage all contractor relationships, including negotiating pricing and contract terms, managing agreements, and ensuring compliance.
- Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections and follow-through on client promises.
- Supervise and direct night managers, ensuring the client's strategy is executed and all services are performed correctly.
- Ensure adequate staffing needs to service clients, promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate client issues with contractors and the Director of Operations, promptly addressing any client issues or problems that arise.
- Schedule non-routine activities in client facilities, update and maintain Building Information Sheets, and ensure MSDS sheets are complete and accurate.
- Notify sales executives of potential accounts in your territory, discuss quality control surveys with clients, and communicate client survey responses to the Director of Operations and contractors.
- Develop and implement a plan to resolve client complaints or deficiencies in service, actively monitoring compliance.
We offer a competitive compensation package, including:
- $75 - $135,000 annual salary, including commissions and bonuses
- $500 per month car allowance
- 100% paid health insurance
- 401K with 4% employer match
- Short-term and long-term disability insurance
- Company cell phone and Surface Pro tablet
- Eligibility for Chairman's Club awards
- 15 days PTO in year 1-4, 20 days PTO in year 5+
- 6 paid holidays
- Excellent work-life balance
- Opportunity for advancement
