Service Advisor/Sales Representative

7 days ago


Metairie, Louisiana, United States Delta World Tire Company Full time
Job Title: Service Advisor/Sales

Delta World Tire Company is seeking a highly skilled Service Advisor/Sales professional to join our team. As a Service Advisor/Sales, you will be responsible for selling and promoting all products and services offered by Delta World Tire by following the company's store standards and expectations.

Key Responsibilities:
  • Provide exceptional customer service and greet customers in a professional and courteous manner.
  • Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers.
Benefits:
  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement

Delta World Tire Company is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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