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Donor Service Representative

2 months ago

Berwyn, Pennsylvania, United States Goodwill Industries Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Donor Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service to donors, promoting the values of Goodwill, and ensuring a positive experience for all who interact with our organization.

Key Responsibilities
  • Greets donors in a professional and courteous manner, promoting a positive image of Goodwill.
  • Assists donors with the donation process, including unloading donations from vehicles and issuing receipts.
  • Provides information and answers questions about Goodwill's mission, programs, and services.
  • Completes donor tracking paperwork accurately and submits in a timely manner.
  • Assists with the loading and unloading of trucks, as well as the collection and distribution of materials.
  • Maintains a clean and organized production and donor area.
  • Supports and promotes organizational programs and special events.
Requirements
  • Must be at least 18 years old and able to speak, hear, read, and write.
  • Ability to speak English in order to interact with donors and customers satisfactorily.
  • Must present a neat and positive appearance and demeanor.
  • Good customer service skills and ability to work in a fast-paced environment.
  • Ability to stand for extended periods, lift up to 50 pounds, and work a flexible schedule.
Physical Requirements
  • Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
  • Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
  • Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
  • Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
  • Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
  • Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
  • Ability to stand continuously for more than 75% of the shift.