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Technical Support Specialist

2 months ago

Jacksonville, Florida, United States HD Supply Full time

Preferred Qualifications

  • Associate degree in a technical field or relevant technical certification.
  • Basic understanding of Microsoft Windows and Office applications.

Job Overview

Delivers first-level technical assistance to staff, addressing fundamental computer, application, system, device, access, or performance challenges throughout the organization. Guides users on the procedures and actions necessary to resolve technology-related issues.

Key Responsibilities

  • Responds to initial support requests by diagnosing and addressing basic incidents, problems, and inquiries.
  • Evaluates system diagnostics to determine functionality and efficiency.
  • Adheres to all policies and procedures to safeguard organizational data and information.
  • Monitors security certificates and compliance with company standards.
  • Installs and updates organizational software and hardware.
  • Tracks expenses related to the replacement or upgrading of computer hardware and/or software.
  • Provides after-hours on-call support as needed.
  • Engages in quality assurance and user acceptance testing, offering training to users based on new and updated functionalities.

Work Environment

  • Work is conducted in a comfortable indoor setting with infrequent unpleasant conditions.
  • Most time is spent seated comfortably, with opportunities for movement. Occasionally, there may be a need to lift light items.
  • Typically requires minimal overnight travel.

Education and Experience

  • High School Diploma or GED is strongly preferred. Specialized skills training or certification may be necessary. Generally, 2-5 years of relevant experience is expected.

Diversity, Equity, and Inclusion Commitment

We are dedicated to fostering a culture that promotes equity, respect, and advocacy for every associate. We value the diversity of our workforce.

Equal Employment Opportunity Statement

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply is committed to hiring qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law.