Retail Operations Manager

4 days ago


Simi Valley, California, United States uBreakiFix Full time
Job Summary

We are seeking a highly skilled Retail Operations Manager to oversee the daily operations of our stores, ensuring excellent customer service and maximizing sales and profitability.

About uBreakiFix

uBreakiFix is an American chain of electronic repair shops with over 832 locations across the United States, Canada, and the Caribbean. We specialize in repairing household electronics and provide exceptional customer service.

Key Responsibilities
  • Meet or exceed monthly sales and profit goals by effectively managing employee hours, workflow, and reviewing work results.
  • Fulfill operational requirements by maintaining accurate inventory levels, scheduling technicians, and approving overtime.
  • Maintain talented staff by providing proper training and coaching, promoting teamwork and collaboration.
  • Achieve financial objectives by controlling expenditures, analyzing variances, and initiating corrective actions.
  • Ensure availability of merchandise and services by overseeing all inventory and buybacks.
  • Lead team efforts by accomplishing required tasks as needed, including greeting customers, resolving issues, and exceeding customer expectations.
Requirements and Qualifications
  • Quick and independent learner with proven leadership/supervisory experience.
  • Success in achieving and surpassing sales goals, with outstanding customer service skills.
  • Excellent technical, problem-solving, and analytical skills, with proficiency in Microsoft Office.
  • Strong written and oral communication skills, with ability to work well in a team environment.
  • Ability to work flexible hours, including weekends and holidays, with a valid Driver's License.
Benefits
  • Competitive salary range: $55,000 - $70,000 per year.
  • Medical, dental, and vision benefits.
  • 401K retirement plan.
  • Paid sick days and vacation time.
  • Bonuses and commissions.
  • Points (redeemable for prizes).


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