EPL Assistant Manager

1 week ago


Murrieta, California, United States WKS Restaurant Group Full time
Job Summary

We are seeking a highly motivated and experienced EPL Assistant Manager to join our team at WKS Restaurant Group. As a key member of our restaurant operations team, you will be responsible for managing assigned shifts, contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.

Key Responsibilities
  • Ensure restaurant operations comply with El Pollo Loco procedures and standards during assigned shifts.
  • Prepare, portion, and present menu items correctly in a clean, safe, and sanitary manner according to established procedures and standards.
  • Implement new products, programs, and procedures according to company expectations, at the direction of the General Manager.
  • Train and develop employees, oversee and implement development plans set forth by the General Manager.
  • Open and close the restaurant according to El Pollo Loco procedures and standards.
  • Respond to customer complaints and provide guidance to employees to ensure exceptional guest service.
  • Participate in LSM projects and catering, as directed by the General Manager.
  • Supervise crewmembers to follow all safety and security programs and procedures during assigned shifts.
  • Conduct employee meetings, as assigned.
  • Report employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate.
  • Take corrective disciplinary action up to dismissing an employee from a shift and recommending termination, as directed by the General Manager.
  • Account for all company funds and inventory on assigned shifts, and ensure that cash handling, banking, and security procedures are in effect.
Requirements
  • Be at least 18 years old.
  • Must possess a high school degree or equivalent.
  • Be able to speak, read, and write English.
  • Must have use of a personal car and a valid driver's license.
  • Meet state, county, or municipal regulations pertaining to health and food handling.
  • Must possess basic computer and math skills, including understanding of units of measurement.
  • Must possess at least one year of experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.
Physical Requirements
  • Extensive standing.
  • Exposure to heat, steam, smoke, and cold.
  • Must have a high level of mobility and flexibility in the workspace.
  • Exposure to working irregular hours and under heavy pressure/stress during busy periods.
  • Bending, reaching, and walking.
  • Using a telephone.
  • Communicating with customers.
  • Able to lift up to 40 pounds.

WKS Restaurant Group is an equal opportunity employer and is committed to providing a harassment-free work environment for all employees and guests of the restaurant.



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