EPL Assistant Manager
1 week ago
We are seeking a highly motivated and experienced EPL Assistant Manager to join our team at WKS Restaurant Group. As a key member of our restaurant operations team, you will be responsible for managing assigned shifts, contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.
Key Responsibilities- Ensure restaurant operations comply with El Pollo Loco procedures and standards during assigned shifts.
- Prepare, portion, and present menu items correctly in a clean, safe, and sanitary manner according to established procedures and standards.
- Implement new products, programs, and procedures according to company expectations, at the direction of the General Manager.
- Train and develop employees, oversee and implement development plans set forth by the General Manager.
- Open and close the restaurant according to El Pollo Loco procedures and standards.
- Respond to customer complaints and provide guidance to employees to ensure exceptional guest service.
- Participate in LSM projects and catering, as directed by the General Manager.
- Supervise crewmembers to follow all safety and security programs and procedures during assigned shifts.
- Conduct employee meetings, as assigned.
- Report employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate.
- Take corrective disciplinary action up to dismissing an employee from a shift and recommending termination, as directed by the General Manager.
- Account for all company funds and inventory on assigned shifts, and ensure that cash handling, banking, and security procedures are in effect.
- Be at least 18 years old.
- Must possess a high school degree or equivalent.
- Be able to speak, read, and write English.
- Must have use of a personal car and a valid driver's license.
- Meet state, county, or municipal regulations pertaining to health and food handling.
- Must possess basic computer and math skills, including understanding of units of measurement.
- Must possess at least one year of experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.
- Extensive standing.
- Exposure to heat, steam, smoke, and cold.
- Must have a high level of mobility and flexibility in the workspace.
- Exposure to working irregular hours and under heavy pressure/stress during busy periods.
- Bending, reaching, and walking.
- Using a telephone.
- Communicating with customers.
- Able to lift up to 40 pounds.
WKS Restaurant Group is an equal opportunity employer and is committed to providing a harassment-free work environment for all employees and guests of the restaurant.
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