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Retail Customer Service Supervisor Part Time The Block at Northway

2 months ago

Pittsburgh, Pennsylvania, United States Marshalls Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Lead by example, providing outstanding customer service and promoting a positive store environment
  • Oversee a team of Associates, providing guidance, coaching, and training to ensure excellent customer service and sales results
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase loyalty program participation
  • Collaborate with management to achieve store goals, including sales targets, customer service metrics, and operational excellence
  • Ensure compliance with company policies, procedures, and labor laws
  • Participate in training and development programs to enhance skills and knowledge
Requirements
  • 1 year retail experience and 6 months of leadership experience
  • Strong communication, organizational, and leadership skills
  • Ability to work flexible hours, including nights and weekends
  • Capable of multi-tasking and prioritizing tasks effectively
  • Strong understanding of merchandising techniques and customer service principles
Benefits

Marshalls offers a competitive compensation package, including a starting pay range of $13.00 to $13.50 per hour. We also offer a range of benefits, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.