Cloud Infrastructure Specialist

2 weeks ago

tallahassee, United States Trulieve Full time
Job Title: Cloud System Administrator

Location: Tallahassee, FL (Remote – Negotiable)

Job Type: Full-Time (40+ Hours)

Reports To: IT Operation Tools and Services Lead

Role Summary:

The Cloud System Administrator is a critical role within our IT Department, essential for our continued growth. This position is based in the greater Tallahassee Area (remote eligible within the US, preferably Florida), with occasional nationwide travel. The primary focus of this role is to provide top-notch support and innovation to all business applications for both our grow and dispensing facilities. Additionally, this role is responsible for maintaining and enhancing the performance, security, and reliability of our mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems.

Key Responsibilities:
  • Manage Azure Active Directory to ensure seamless user authentication and authorization.
  • Emphasize data entry and reconciliation with high accuracy to maintain data integrity.
  • Monitor the performance of cloud systems to identify potential issues before they become critical and take proactive measures to resolve them.
  • Ensure that cloud solutions meet security requirements and implement security measures to protect against potential threats.
  • Conduct audits and generate reports to assess compliance and performance metrics.
  • Ensure that cloud services comply with relevant regulations and organizational policies.
  • Manage all Mobile Device Management (MDM) software platforms (iOS and Android) to ensure secure and efficient device management.
  • Diagnose and resolve technical issues related to cloud services, often collaborating with support teams or users.
  • Use tools to monitor the performance and availability of cloud services, ensuring optimal operation.
  • Maintain thorough documentation of cloud configurations, processes, and changes for future reference and compliance.
  • Facilitate Application Discovery and Onboarding processes to ensure seamless integration of new applications.
  • Manage existing, legacy, and potential software applications to ensure compatibility and efficiency.
  • Audit manual software procedures and streamline or automate them as needed to improve efficiency.
  • Support new application integration efforts to ensure smooth transition and minimal disruption.
  • Provide Tier 2 and Tier 3 IT support, both onsite and remote, to ensure timely and effective resolution of technical issues.
  • Collaborate with peers across the IT organization (e.g., Digital Workplace, Tech Support, IT Logistics, IT Service Desk, Information Security, Enterprise Applications, Data and Analytics, including other departments and divisions) to ensure a seamless customer experience.
  • Facilitate training for support staff on application-specific issues to ensure knowledge sharing and expertise.
  • Develop innovative solutions to uncommon problems to drive business growth and improvement.
  • Stay informed about the latest trends and best practices in cloud computing, mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems to ensure expertise and knowledge.
  • Respond to technical needs 24/7 to ensure timely and effective resolution of technical issues.
  • Travel nationwide up to 35% to attend meetings, training, and other business-related activities.
  • Perform additional tasks as assigned by the IT Director and Digital Workplace Manager to ensure alignment with business objectives.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or related field.
  • 10+ years of IT experience can be substituted for specific degree.
  • 5+ years working in IT Support Environment a plus.
  • Strong knowledge of Azure Active Directory, SharePoint, Office 365, Zendesk, and MDM software platforms.
  • Must be comfortable with multiple OS ecosystems (Microsoft, Apple, Android, etc.).
  • Experience in Vulnerability management is preferred.
  • Excellent problem-solving skills and ability to provide innovative solutions.
  • Excellent verbal and written communication skills for collaboration and user support.
  • Ability to work independently and as part of a team.
  • Ability to take lead on unexpected application-specific problems and prioritize appropriately.
  • Must have a passion for customer service and problem-solving.
  • Strong analytical skills and the ability to work under pressure in a fast-paced, dynamic environment.
  • Ability to establish and maintain effective working relationships with employees, peers, leadership, customers, and internal/external partners.
  • Willingness to travel up to 35% nationwide.
  • Ability to pass a Level 2 Background Screening.
  • Must be at least 21 years old.
About Us:

If you have a passion for customer service, enjoy working with a dedicated team, and a fast-paced environment, we invite you to join the Trulieve IT team.

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