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Systems Analyst

2 months ago

Princeton, New Jersey, United States Princeton University Full time

Job Summary

Princeton University seeks a highly motivated and well-qualified individual to serve as a Technical Systems Specialist in the Office of the Dean for Research. This position primarily oversees, configures, and deploys changes to the suite of software applications under the electronic Research Integrity and Assurance (eRIA) umbrella of systems.

Key Responsibilities

  • Provides production support and serves as a technical subject matter expert on assigned ODFR-IT systems.
  • Performs software upkeep, maintenance, and configurations necessary to ensure reliable operation of the systems and monitors vendor release notes and communicates within and between departments to determine when an upgrade is necessary.
  • Maintains a strong understanding of the technical components, data, and integrations of assigned systems and participates effectively in team and independent efforts related to system maintenance and data analysis/reporting.
  • Coordinates the installation of new software; adds/removes user accounts; performs data conversions; resets passwords;
  • Performs system configurations as needed; documents all system configurations.
  • Creates/prepares reports by collecting, analyzing, and summarizing information using various reporting tools as needed.
  • Partners with the Office of Information Technology, other IT teams, and vendors.
  • Provides technical direction and hands-on assistance to technicians in diagnostic procedures, trouble shooting, servicing, installing, and acceptance testing of related systems.
  • Develops/maintains systems technical information and user operating instructions.
  • Performs updates to the eRIA website as needed.
  • Monitors software systems for abnormalities; reviews system and application logs looking for potential problems; troubleshoots and resolves hardware and/or software problems.

Procedure Development & User Training

  • Provides training, oversight, and support to system users on the proper operation of the various systems.
  • Develops system specifications and writes administrative procedures required to support operations. Participates in process improvement efforts, partnering across departments and with vendors.

Acceptance Testing and Commissioning

  • Tests newly installed programs and databases, corrects errors, and makes necessary modifications to programs and data. Coordinates and oversees the User Acceptance Testing for all applications in the eRIA suite. Stays current in industry trends relative to departmental software solutions.