Student Services Specialist

3 days ago


Hilo, Hawaii, United States University of Hawaii Full time
Job Title: Student Services Specialist

Join the University of Hawaii team as a Student Services Specialist, responsible for providing support to students and staff in the Student Affairs/Career and Academic Advising Center.

Key Responsibilities:
  • Develop and coordinate student outreach programs to promote academic success and persistence.
  • Organize and execute a multi-outlet communication plan to reach continuing students, including email, phone calls, Zoom, in-person events, and social media.
  • Provide general student success advising to continuing students, discussing academic progress and making necessary referrals to campus offices.
  • Assist in verifying and making advisor assignments in Banner for colleges and divisions.
  • Oversee and maintain social media accounts for student support and outreach, including digital media content creation.
Requirements:
  • Baccalaureate degree in any field and 3 years of progressively responsible professional experience with responsibilities for student support services in a university or college.
  • Considerable working knowledge of principles, practices, and techniques in the area of student success, engagement, and retention.
  • Demonstrated ability to resolve complex problems through creative reasoning and logic.
  • Excellent communication and interpersonal skills.
  • Ability to operate a personal computer and apply word processing software, digital design software, and Zoom.
Preferred Qualifications:
  • Master's degree in Counseling Psychology or Communication.
  • Minimum 4 years of professional experience in student affairs at a post-secondary educational institution.
  • Functional knowledge of University organizational structure and functions, policies and procedures, and academic programs.
  • Prior experience in program and workshop development.
  • Prior experience using STAR Balance and Banner.

To apply, please submit a cover letter, resume, and three professional references. Please note that all requested documents become the property of the University.



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