Regional Property Operations Manager

2 weeks ago

Seattle, Washington, United States Low Income Housing Institute Full time
Job Title: Regional Property Operations Manager

At the Low Income Housing Institute, we are seeking a highly skilled and experienced Regional Property Operations Manager to join our team. This is a critical role that will play a key part in the success of our organization.

Job Summary

The Regional Property Operations Manager will be responsible for overseeing the day-to-day operations of our properties, ensuring that they are well-maintained, and that our residents receive excellent service. This includes supervising a team of Area Managers, implementing strategies to increase revenue and minimize expenses, and monitoring and evaluating the performance of our properties.

Key Responsibilities
  • Hire, lead, motivate, train, and supervise Area Managers to ensure the success of our properties.
  • Develop and implement strategies to increase revenue, minimize expenses, and improve the overall performance of our properties.
  • Monitor and evaluate the performance of our properties, including unit turnover time, market and renewal rates, occupancy, delinquency, and bad debt.
  • Assist with staffing plans and hiring of team members in the department.
  • Act as a resource and support for capital improvement projects.
  • Collaborate with other departments at LIHI, including development, finance, human resources, URS, supportive services, and tiny house villages.
  • Implement, monitor, and ensure proper, timely, and accurate record-keeping and reporting for each community within the management portfolio.
  • Monitor and evaluate standards for acceptable curb appeal, upkeep, and cleanliness of all communities.
  • Implement, monitor, and evaluate standards for unit turns, service requests, grounds, and other maintenance-related responsibilities at each community within the management.
  • Conduct leadership meetings within the housing management department in both a team setting and regularly scheduled one-on-one check-ins.
  • Recognize and offer appropriate alternatives for deferred maintenance, capital needs, and life/safety issues at each community within the portfolio.
  • Ensure the maximum level of service and commitment to positive resident outcomes at LIHI communities. Work closely with LIHI supportive services and partnering agencies.
  • Conduct occasional site visits, including inspecting units, common areas, maintenance storerooms, exterior, and interior.
  • Research all funding resources within the department. Implement applications and funding requests and monitor site-level funding and spending for maximum utilization.
  • Ensure properties are equipped with proper PPE, monitor any safety concerns, hazardous materials control, and that good exposure plans are in place.
  • Support staff and provide technical assistance for annual reporting to funders. Monitor responses to funders regarding deficiency issues noted at properties, as needed.
  • Develop and implement new policies and procedures and manage them during organizational growth.
  • Assist with new property lease-ups, acquisitions, and developments. All aspects of property start-up to ensure timely property leasing; recommend staffing plans, budgets, and quality compliance.
  • Coordinate and complete special projects and other duties as assigned by the Director of Housing Management.
Qualifications

We are seeking a highly qualified and experienced candidate with the following qualifications:

  • Associate Degree in Property Management or any other field directly related to property management, or equivalent experience.
  • Minimum of six years of experience at a senior management level in residential property management, facilities management, or housing programs and services.
  • Strong management, team-building, and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to work with people of diverse economic, social, and ethnic backgrounds.
  • Commitment to learning about and embracing the Housing First model.
  • Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
  • Demonstrated ability to develop and implement new policies and procedures and to manage operations in a growth model.
  • Familiarity with commercial leasing and management and/or property development.
  • Strong administrative and financial management skills.
  • Proficient with building maintenance systems.
  • Proficient with computer systems.
  • Knowledge of landlord-tenant law and procedures.
  • Ability to understand and deal effectively with resident, vendor, or personnel concerns or issues according to Company policy.
  • Must possess a valid driver's license.

Preferred qualifications include experience managing multiple properties, experience with HUD, LIHTC, HOME, Section 8, and other affordable housing programs, and familiarity with supportive housing.

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