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Regional Operations Manager

2 months ago

Seattle, Washington, United States Avenue5 Residential Full time
About the Regional Manager Role

Avenue5 Residential is seeking a highly skilled Regional Manager to oversee the operations of several properties, ensuring efficient management, vendor contracts, maintenance, lease administration, monthly reporting, and a positive experience for residents, associates, and property owners.

Key Responsibilities:
  • Oversee the operations of several properties, including resident satisfaction and retention, full resident lifecycle activities, property P&L, and property marketing in accordance with company standards.
  • Ensure a high level of client customer satisfaction.
  • Responsible for full associate life cycle, including recruiting, mentoring, and performance management.
  • Create strategic marketing plans to attract and retain residents in conjunction with Avenue5 marketing team.
  • Responsible for the properties annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership.
  • Understand the operations guidelines for each property established within the Property Management Agreement.
  • Regularly inspect the property to ensure the highest level of curb appeal, office, and maintenance operations, and competitive market positioning.
  • Respond to escalated resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
  • Oversee site natural disaster and emergency evacuation plans.
  • Oversee the management of the property and associate safety records, property loss claims, and risk management initiatives.
Requirements:
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • Five to ten years of property management experience required; three to five years of direct management experience required.
  • Prior experience in Yardi or another equivalent property management system required.
  • Real estate license as required by state or local law.
  • Understanding of HUD and/or loan assistance process preferred.
  • Knowledge of P&L Statements, GL's, budgeting, etc. required.
  • Three to five years of ownership level responsibilities of resident rental lifecycle activities required.
Skills and Requirements:
  • Ability to effectively interact with residents, suppliers, other associates, and clients.
  • Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • High degree of initiative and problem-solving ability.
  • Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
  • Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
  • Ability to write reports, business correspondence.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
  • Ability to work independently and prioritize effectively in a fast-paced environment.
  • Ability to cope and defuse situations involving angry or difficult people.