Executive Director of Operations

1 month ago


Greenville, South Carolina, United States Papa Johns Full time
Lead a Dynamic Team in a Fast-Growing Franchise Market

We're seeking a seasoned leader to oversee our Papa John's operations in North Carolina. With 25 stores already established, this is an opportunity to make a significant impact on a market with locations across the state.

Key Responsibilities:
  • Ensure Quality Products and Customer Satisfaction:
    • Develop and implement quality standards with team members to meet Papa John's expectations.
    • Respond promptly and professionally to customer concerns and feedback.
    • Train and promote quality standards to team members using available tools.
  • Team Management and Development:
    • Recruit customer-focused team members and maintain adequate staffing levels.
    • Orient, train, and coach team members to exceed customer expectations.
    • Conduct performance reviews, document issues, and take disciplinary action as needed.
  • Sales and Profit Management:
    • Manage sales goals by providing friendly customer service and training on products.
    • Execute local restaurant marketing to increase sales and community presence.
    • Manage profit goals by controlling food, labor, and other costs within budget.
  • Inventory and Asset Management:
    • Plan and manage inventory levels using the restaurant's inventory system.
    • Ensure the restaurant is clean, fully equipped, and meets safety standards.
    • Oversee maintenance and repairs to equipment, as well as safety and security measures.
Tasty Benefits:
  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401K
  • Employee discount


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