Executive Director of Operations
1 month ago
We're seeking a seasoned leader to oversee our Papa John's operations in North Carolina. With 25 stores already established, this is an opportunity to make a significant impact on a market with locations across the state.
Key Responsibilities:- Ensure Quality Products and Customer Satisfaction:
- Develop and implement quality standards with team members to meet Papa John's expectations.
- Respond promptly and professionally to customer concerns and feedback.
- Train and promote quality standards to team members using available tools.
- Team Management and Development:
- Recruit customer-focused team members and maintain adequate staffing levels.
- Orient, train, and coach team members to exceed customer expectations.
- Conduct performance reviews, document issues, and take disciplinary action as needed.
- Sales and Profit Management:
- Manage sales goals by providing friendly customer service and training on products.
- Execute local restaurant marketing to increase sales and community presence.
- Manage profit goals by controlling food, labor, and other costs within budget.
- Inventory and Asset Management:
- Plan and manage inventory levels using the restaurant's inventory system.
- Ensure the restaurant is clean, fully equipped, and meets safety standards.
- Oversee maintenance and repairs to equipment, as well as safety and security measures.
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- Employee discount
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