Vehicle Support Specialist Lead

2 weeks ago


Caledonia, Wisconsin, United States Cox Communications Full time

About Us: Cox Automotive is a leading provider of automotive solutions, and we're seeking a skilled Vehicle Operations Support Specialist II to join our team.

Job Summary: This role involves managing account relationships, communicating with commercial clients, and ensuring customer requirements are met. The ideal candidate will have a strong understanding of vehicle operations and be able to coordinate work with mechanic shops to ensure timely repairs.

Responsibilities:
  1. Develop and maintain strong relationships with commercial clients to ensure customer satisfaction
  2. Collaborate with the Lot Operations and Recon departments to ensure efficient movement of vehicles to the shops and timely completion of reconditioning
  3. Review and update condition reports, and approve and audit vehicle repair reports
  4. Work closely with vendors to order and account for keys
  5. Ensure that vehicles in sale line up are reviewed, and missing vehicles are located and made available for sale
  6. Provide quality service to customers through prompt responses to inquiries and effective communication
  7. Stay up-to-date with industry developments and best practices to improve performance and efficiency
Qualifications:
  • High School Diploma/GED and 3 years' experience in a related field
  • OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
  • OR 5 years' experience in a related field
Compensation:

The estimated salary for this position is between $15.87 and $23.75 per hour, and includes a comprehensive benefits package.

Working Hours: Day shift, 8 hours per day



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