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Operations Manager

2 months ago

Hollywood, Florida, United States Inktel Full time

Job Summary

Inktel is seeking a highly skilled and experienced Operations Manager to lead our call center team. As a key member of our management team, you will be responsible for developing and implementing strategies to drive business growth, improve customer satisfaction, and increase operational efficiency.

Key Responsibilities

  • Develop and Implement Operational Strategies
    • Develop and implement operational strategies to drive business growth and improve customer satisfaction
    • Conduct regular analysis of call center metrics to identify areas for improvement
  • Lead and Manage Call Center Team
    • Lead and manage a team of call center representatives to ensure high levels of customer satisfaction and service quality
    • Provide coaching and training to team members to improve performance and skills
  • Manage Budget and Resources
    • Manage budget and resources to ensure efficient use of company assets
    • Develop and implement cost-saving initiatives to improve profitability
  • Collaborate with Cross-Functional Teams
    • Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure alignment and effective communication
    • Develop and maintain relationships with key stakeholders to drive business growth and improve customer satisfaction

Requirements

  • Proven Experience
    • Proven experience as a call center manager or similar position
    • Experience in customer service and sales
  • Leadership and Management Skills
    • Strong leadership and management skills, with the ability to motivate and inspire team members
    • Excellent communication and interpersonal skills
  • Analytical and Problem-Solving Skills
    • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
    • Ability to think critically and outside the box to drive business growth and improve customer satisfaction
  • Education and Certifications
    • Bachelor's degree in a related field, such as business or communications
    • Certified Call Center Manager (CCCM) or equivalent qualification

What We Offer

Inktel offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced operations manager looking for a new challenge, please submit your application.