Restaurant Operations Manager

1 day ago


Hollywood, Florida, United States Wingstop Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Wingstop. As a key member of our management team, you will play a crucial role in driving profitability, ensuring exceptional guest experiences, and managing a dedicated team.

Key Responsibilities
  • Operations: Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies. Uphold Food and Health Safety protocols at all times. Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures. Ensure the store hours of operation are strictly followed.
  • Quality Control: Ensure consistent quality product and product presentation meet WRI standards. Achieve 95% or better accuracy in Quality Standards Inspections. Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI.
  • Guest Experience: Manage the guest experience through operations and promptly address guest issues and complaints. Respond to all guest complaints within a 24-hour period. Foster a culture of guest interaction, engage in customer surveys with each visit. Contribute to the initiation and execution of local marketing initiatives.
  • Team Management: Guide new team members through the onboarding and training process. Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You. Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance. Manage individual and team recognition to inspire and motivate the team. Conduct team meetings and evaluate Employee Performance.
Requirements
  • Previous experience in restaurant management preferred.
  • Proficient in Restaurant Profit & Loss Management.
  • Flexibility to work evenings, weekends, and holidays.


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