Veterinary Client Service Team Lead

6 days ago

Dayton, Ohio, United States MedVet Full time

Job Summary:

MedVet is seeking a skilled Client Service Supervisor to join our team. As a Client Service Supervisor, you will be responsible for providing exceptional client service and leading our client service team.

Key Responsibilities:

  • Client Service:
    • Greet and check-in clients in a professional and welcoming manner.
    • Answer telephones and transfer calls in a timely and efficient manner.
    • Escort clients and their pets to exam rooms in a safe and respectful manner.
    • Manage medical records, charts, reports, and correspondence in a secure and confidential manner.
    • Discuss payment options and process payments in a clear and concise manner.
    • Maintain a neat and clean lobby in a safe and welcoming environment.
  • Team Leadership:
    • Delegate tasks and assist team members as needed.
    • Monitor team performance and provide feedback and coaching as necessary.
    • Assist with hiring, training, and development of team members.
    • Handle complaints from staff and clients in a professional and respectful manner.
  • Additional Responsibilities:
    • Ability to remain composed in stressful and emotional situations.
    • Ability to lead and motivate others.
    • Excellent client service skills, including verbal and written communication and phone etiquette.
    • Attention to detail, self-motivation, and ability to work successfully as part of a team and autonomously.
    • Sense of urgency within a fast-paced environment.
    • Some flexibility with work hours and ability to work additional hours when necessary.
    • Critical thinking skills and ability to anticipate needs inter- and intra-departmentally.
    • Previous experience in a veterinary setting (preferred).
    • Prior supervisory experience.

Perks and Benefits:

  • Comprehensive health benefits.
  • Vision and dental benefits.
  • HSA, FSA, and independent care spending.
  • 401(k) with employer match.
  • Paid time off (PTO).
  • Shift differentials and on-call pay.
  • Uniform allowance.
  • Employee pet discounts and pet insurance.
  • Elective short-term disability, life, and accident insurance, and company-paid long-term disability.
  • Continuing education opportunities and assistance program.

  • Veterinary Team Lead

    5 days ago

    Dayton, Ohio, United States VCA Animal Hospitals Full time

    About the RoleWe are seeking a highly experienced and skilled Veterinary Technician to join our leadership team as Technician Supervisor at VCA Animal Hospitals.Key ResponsibilitiesImplement and enforce department policies and procedures to ensure a smooth and efficient work environment.Schedule and lead Veterinary Technician staff, conducting regular team...

  • Veterinary Technician

    1 day ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our Emergency Department team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.ResponsibilitiesProvide technical support to...

  • Veterinary Technician

    4 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our emergency team at Care Center in Dayton, OH. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.ResponsibilitiesProvide technical support to veterinarians and...

  • Veterinary Technician

    6 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our emergency team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.Key ResponsibilitiesProvide technical support to veterinarians...

  • Veterinary Technician

    2 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our Emergency Department team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.ResponsibilitiesProvide technical support to...

  • Veterinary Technician

    2 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our Emergency Department team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.ResponsibilitiesProvide technical support to...

  • Registered Veterinary Technician Position

    6 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our emergency team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.Key ResponsibilitiesProvide technical support to veterinarians...

  • Veterinary Technician

    2 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    Job SummaryWe are seeking a credentialed Veterinary Technician to join our emergency team at Care Center, located in Dayton, OH. As a key member of our team, you will be responsible for providing high-quality patient care and supporting our doctors and nurses in delivering exceptional medical services.Key ResponsibilitiesProvide technical support to...

  • Emergency Veterinary Technician

    1 week ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    Join Our Emergency Veterinary Team!Are you passionate about providing exceptional care in a fast-paced environment? Ethos Veterinary Health is seeking a Registered Veterinary Technician to be part of our dynamic emergency team.Why Choose Ethos Veterinary Health?Work alongside experienced professionals who are committed to enhancing their skills and...

  • Emergency Veterinary Technician

    2 weeks ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    Position Overview:Are you passionate about providing exceptional care in a fast-paced environment? Ethos Veterinary Health is seeking a Credentialed Veterinary Technician to enhance our emergency services team.Why Ethos Veterinary Health?At Ethos, you will work alongside experienced professionals committed to advancing their skills and knowledge. We foster...

  • Veterinary Technician

    6 days ago

    Dayton, Ohio, United States Ethos Veterinary Health Full time

    About the RoleWe are seeking a skilled and compassionate Registered Veterinary Technician to join our emergency team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing high-quality patient care and support to our veterinarians and other staff members.Key ResponsibilitiesProvide technical support to veterinarians...

  • Veterinary Care Specialist

    4 days ago

    Dayton, Ohio, United States Banfield Full time

    About the RoleThe Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients, and other associates, and the continuity of quality veterinary care.ResponsibilitiesHelp maintain the flow of patientsCommunicate with the veterinarian and vet techsCarry out...

  • Client Services Representative

    6 days ago

    Dayton, Ohio, United States Care Center Full time

    Job Summary:The Client Services Representative/Receptionist is the primary liaison with Care Center clientele, responsible for handling all incoming phone calls, scheduling appointments, and providing exceptional client service.Key Responsibilities:Handle all incoming phone calls, including scheduling appointments and phone triage.Provide client services,...

  • Certified Veterinary Care Specialist

    2 weeks ago

    Dayton, Ohio, United States Banfield Pet Hospital Full time

    Location:Various locations availablePosition OverviewWe are Banfield Pet Hospital, a prominent name in the veterinary care industry since 1955, dedicated to providing exceptional preventive care for pets.About UsAt Banfield, our mission is clear: to create a better world for pets. We pride ourselves on being the leading general veterinary practice in the...

  • Client Experience Manager

    6 days ago

    Dayton, Ohio, United States MedVet Full time

    Job Summary:MedVet is seeking a highly skilled and compassionate Client Service Supervisor to join our team. As a Client Service Supervisor, you will be responsible for providing exceptional client service and leading our client-facing team to deliver a world-class experience.Key Responsibilities:Client Service:Greet and check-in clients in a professional...

  • General Manager

    4 days ago

    Dayton, Ohio, United States National Veterinary Associates Full time

    About the RoleNational Veterinary Associates is seeking a highly skilled and experienced General Manager to lead our pet resort operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the resort, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership and...

  • Veterinary Cardiologist Specialist

    4 days ago

    Dayton, Ohio, United States MedVet Medical & Cancer Centers for Pets Full time

    About MedVet Medical & Cancer Centers for PetsWe are a leading provider of veterinary care, dedicated to delivering exceptional service and treatment to our patients and their owners.Job SummaryWe are seeking a highly skilled Veterinary Cardiologist to join our team at MedVet Medical & Cancer Centers for Pets. As a Cardiology Expert, you will be responsible...

  • Team Lead

    2 days ago

    Dayton, Ohio, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for overseeing the member service area, ensuring exceptional customer experiences, and driving sales growth.Key ResponsibilitiesAssist management in supervising associates, assigning duties, and communicating goals...

  • Veterinary Front Desk Coordinator

    6 days ago

    Dayton, Ohio, United States Care Center Full time

    Job Summary:The Client Service Representative/Receptionist is the primary liaison with Care Center clientele, responsible for handling all incoming phone calls, scheduling appointments, and providing exceptional client service.Key Responsibilities:Handle all incoming phone calls, including scheduling appointments and phone triage.Provide client services,...

  • Lead Client Relationship Manager

    2 weeks ago

    Dayton, Ohio, United States Marsh LLC Full time

    About Marsh LLCMarsh LLC is a premier brokerage firm dedicated to delivering comprehensive insurance solutions, employee benefits, and retirement planning services to a diverse clientele. Our organization is consistently recognized for its exceptional workplace culture, which emphasizes professional growth and development while fostering a collaborative and...