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Customer Service Ambassador

2 months ago


Midlothian, Texas, United States Parent Time Ltd Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Parent Time Ltd.

Key Responsibilities:

  • Deliver exceptional customer service through inbound calls, ensuring a positive experience for our clients.
  • Build trusting relationships with customers, adapting your approach to meet their unique needs.
  • Utilize active listening skills to identify customer knowledge gaps and convey information effectively.
  • Operate various IT systems to resolve customer queries and perform a range of customer service activities.
  • Participate in award-winning training and support programs to enhance your skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • A professional and confident approach when interacting with customers.
  • Natural ability and genuine desire to help customers.
  • Logical approach and calm under pressure.
  • Customer-driven mindset and strong computer skills.
  • Organized and proactive attitude towards customer service.

Benefits:

  • An excellent flexible benefits package, including private medical cover, critical illness insurance, life assurance, and a company pension scheme.
  • Performance-related bonus and salary progression opportunities.
  • Excellent benefits, including free on-site car parking, subsidized on-site restaurant and shop, and on-site gym and five-a-side football pitches.

Schedule:

  • 7-hour shift, with day shifts between 8:30-5:45.
  • Monday to Friday, 37.5 hours, with no weekends.