Service Advisor
2 weeks ago
Join our team as a Service Advisor at Love's Travel Stops and Country Stores, where you'll play a key role in driving sales success in our Truck Care facilities. As a Service Advisor, you'll be the primary contact between customers and our sales department, providing exceptional customer service and leading service centers towards becoming a Truck Care General Manager.
Key Responsibilities:- Maintain a safe and clean facility, ensuring a positive customer experience.
- Greet customers, address vehicle service needs, and document issues in a timely and accurate manner.
- Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
- Handle customer complaints and resolve concerns in a professional and courteous manner.
- Valid driver's license with a clean safety record.
- Pass a drug screening and medical exam as per regulations.
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
- Strong organizational and multitasking abilities with attention to detail.
- Effective teamwork skills.
- Regular talking and hearing.
- Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
- Frequent lifting/moving of items over 75 pounds.
At Love's Travel Stops and Country Stores, we're committed to providing a safe and inclusive work environment for all our team members. We're an Equal Opportunity Employer and encourage veterans to apply. Join our team and be part of a company that's been fueling customers' journeys since 1964.
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