On-Site Tier 1 Helpdesk Specialist
2 weeks ago
Insight Global is seeking a highly motivated and detail-oriented On-Site Tier 1 Helpdesk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring seamless support for our clients.
Key Responsibilities:- Provide Tier 1 support to customer service agents using the CCaaS platform (Amazon Connect)
- Take phone calls, email messages, log issues, and requests in the ticketing system
- Provide initial assistance and troubleshooting to address customer issues
- Work collaboratively with the support team to resolve complex technical issues
- Stay up-to-date with the latest technology and software to provide effective support
- Strong written and verbal communication skills
- Ability to engage customers and respond effectively to questions
- Self-starter, highly motivated individual who adapts to a dynamic work environment
- Strong attention to detail with ability to operate effectively across multiple priorities
- Prior Federal government experience
- Bachelor's degree and 3 years of experience providing Tier 1 IT support
- 2 years of experience working with laptops running on Microsoft Windows OS and Office365 suite
- 1 year of experience using Service Now IT Service Management for logging tickets and requests
- Strong understanding of IVR (Interactive Voice Response)
- Excellent interpersonal and communication skills with the ability to collaborate effectively with customers
- Flexible and positive attitude with interest in learning new technical skills
- Strong problem-solving skills and the ability to work in a fast-paced environment
- High level of organization, reliability, and independence
- Competitive hourly rate: $23-$30 per hour
- Opportunity to work with a dynamic and supportive team
- Professional development and growth opportunities
- Flexible work arrangements
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On-Site Tier 1 Helpdesk Specialist
1 week ago
Windsor Mill, Milford Mill, MD , USA, United States Insight Global Full timeJob Title: On-Site Tier 1 Helpdesk AnalystAbout the Role:Insight Global is seeking a highly motivated and detail-oriented On-Site Tier 1 Helpdesk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring seamless support...
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Helpdesk Support Specialist
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Windsor Mill, United States Insight Global Full timeHelpdesk Analyst OpportunityInsight Global is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing top-notch support to our customers.Key Responsibilities:Provide Tier 1 support to customer service agents using the CCaaS platform (Amazon Connect)Take phone calls, email messages, log issues, and...
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Electrical Systems Specialist
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Windsor Mill, United States Leidos Full time{"Job Title": "Electrical Systems Specialist", "Job Summary": "We are seeking an Electrical Systems Specialist to join our team at Leidos. As an Electrical Systems Specialist, you will be responsible for installing, modifying, and repairing complex equipment and systems. You will work with our customers to understand their needs and provide solutions that...
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Janitorial Supervisor
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IT Project Analyst
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IT Project Coordinator
5 days ago
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UX Specialist
5 days ago
Windsor Mill, United States Omm IT Solutions Full timePlease Note: Selected candidate must reside within two (2) hours of the client Headquarters in Woodlawn, MDSelected candidate must be willing to work on-site at least 2 days a week.The candidate must provide a digital portfolio of design work for review.Position Description:Derive business processes, analyze user needs, assist in requirements definition,...
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IT Project Analyst
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Board Certified Behavior Analyst
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