Fitness Club Ambassador

3 weeks ago

Washington, Washington, D.C., United States Broadway Gym Holdings LLC Full time

New York Sports Club and our family of brands is a dynamic fitness club brand with a strong presence in the Northeast.

We strive to provide our members with a welcoming and safe environment through exceptional customer service.

Our mission is to Improve Lives Through Fitness, and we're looking for a dedicated individual to help us achieve this goal.

The Service and Sales Representative position is responsible for providing a high level of customer service to members and guests, contributing to overall sales, member retention, and satisfaction.

Key responsibilities include:

  • Providing a legendary member experience by consistently delivering a high level of service to all who enter the club.
  • Having full knowledge of all club offers and ancillary services to facilitate the sale of memberships and promote company business.
  • Answering phones and assisting guests/members with various questions, including memberships, ancillary services, and billing inquiries.
  • Efficiently checking in and handling routine member service tasks using club systems.
  • Providing a high level of customer service and attentiveness to member and guest needs.
  • Being responsive to member feedback, complaints, and escalating issues to club management as necessary.
  • Assisting management in administrative tasks, including billing calls and confirming appointments.
  • Ability to stand/walk for the duration of the shift and perform club/locker room walkthroughs to ensure the facility is presenting at its best.
  • Quickly addressing any maintenance or equipment issues visible to members.
  • Understanding and adhering to all NYSC Family of Brands documents, including policies and procedures, employee handbook, state supplement, codes of conduct, etc.
  • Effectively communicating new promotions and services at point of contact to ensure members get the most out of their membership.

Requirements include:

  • 1+ years prior gym experience in a member-facing role and/or prior customer service role.
  • Experience working with computer systems and navigating through work screens.
  • Child & Adult CPR/AED certified.
  • Ability to proficiently use our POS and membership system, timekeeping, and other computer programs required to meet the business needs of the customer and NYSC our family of brands.

We're looking for a motivated and customer-focused individual to join our team at Broadway Gym Holdings LLC.

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