Help Desk Assistant

6 days ago


Middletown, Rhode Island, United States MIKEL INC Full time
About the Job

We are seeking a Help Desk Support specialist to provide technical support to a team, supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNWPT) Code 25 laboratory.

Responsibilities
  1. Create user accounts within multiple software applications.
  2. Assist customers with technical issues related to web-based applications.
  3. Determine the best solution for customer issues using knowledge bases and developer support.
  4. Communicate effectively with customers throughout the resolution process.
Benefits

MIKEL INC offers a competitive salary range of $60,000-$80,000, plus a comprehensive benefits package, including medical/dental/vision insurance, flexible spending account, retirement plan, life insurance, disability insurance, paid time off, and tuition reimbursement.

Requirements
  • Three to five years of relevant work experience.
  • Ability to prioritize tasks independently with minimal supervision.
  • Excellent written and verbal communication skills.


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