Technical Support Specialist
5 days ago
About Digital Provisions
At Digital Provisions, we're dedicated to creating safe environments through innovative security solutions. Our team partners with educators, government officials, and private enterprises to design and deploy comprehensive security systems.
Job Overview
We're seeking a Technical Support Specialist for our Ronkonkoma, NY office. This role will serve as a critical resource within the technical support team, combining advanced programming skills with strong technical troubleshooting expertise.
Key Responsibilities
- Programming and Development
- Develop and maintain scripts, tools, and applications using PowerShell, SQL, and Full Web Stack technologies (PHP, HTML, CSS, JavaScript).
- Automate and optimize technical support processes to improve efficiency and accuracy.
- Create custom integrations between security systems, IT tools, and customer platforms as needed.
- Perform database queries and updates to troubleshoot, optimize, and support system functionality.
- Contribute to the design and implementation of new software or coding initiatives related to system performance.
- Technical Support & Troubleshooting
- Diagnose and resolve complex hardware, software, and network-related issues for security systems and IT infrastructure.
- Provide hands-on and remote technical support for both internal teams and external customers.
- Assist with debugging and enhancing scripts and applications, leveraging web stack technologies and version control systems to troubleshoot complex system issues.
- Collaborate with senior team members to address escalated cases requiring deeper expertise.
- Maintain accurate logs of support requests, troubleshooting steps, and resolutions in the team's knowledge base.
- Customer Service & Communication
- Communicate complex technical concepts clearly and effectively to both technical and non-technical customers.
- Act as a liaison between customers and internal teams to ensure timely issue resolution.
- Provide professional and empathetic support, even in high-pressure situations.
Requirements
- Technical Skills
- Proficiency in PowerShell, SQL, and Full Web Stack technologies (PHP, HTML, CSS, JavaScript). Familiarity with implementing 3rd-party libraries, GIT version control, and frameworks such as MVC, Angular/React, or .Net Framework/C# is a plus.
- Familiarity with basic network engineering concepts such as IP configuration, firewalls, switches, and VLANs.
- Experience working with security systems, databases, and IT infrastructures.
- Strong diagnostic skills for hardware, software, and network-related issues.
- Experience with development best practices, including version control systems (e.g., GIT) and debugging tools.
- Customer Service Skills
- Strong verbal and written communication skills with a focus on clear, concise, and empathetic customer interactions.
- Ability to handle multiple support cases and maintain a calm, solutions-focused approach under pressure.
Salary and Benefits
The estimated salary for this position is $26 - $35 per hour. We offer flexible work schedules, opportunities for professional development and certifications, team lunches, paid time off, and a competitive compensation package.
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