Restaurant Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Restaurant General Manager to lead our team at BLT Linthicum in Linthicum, MD. As a Restaurant General Manager, you will be responsible for overseeing the overall operations of the restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Customer Satisfaction/Product Quality: Maintain fast, accurate service, positive guest relations, and ensure products meet company quality standards.
- Financial: Develop and drive restaurant annual operating plans, analyze sales, labor, inventory, and controllables, and take corrective action to meet or achieve margin and sales growth targets.
- Operations: Ensure facilities and equipment are maintained to company standards, monitor inventory, food preparation, and order fulfillment daily, and establish restaurant speed with service (SWS) targets.
- Human Resources: Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning, performance management, compensation, and employee relations issues.
- Knowledge and Skill Requirements: Deliver excellence in customer service, possess a strong eye for detail and cleanliness, and interact with customers in a highly effective and proactive manner.
- Team Leadership: Supervise others, delegate tasks, and provide clear direction and authority.
- Business Savvy: Identify problems quickly, develop and implement solutions, and manage restaurant flow to ensure customer satisfaction.
- Team Development: Identify staff development needs, ensure time is available for crew development, and provide resources for development.
- Accrue PTO every pay period, enrolled in STD/LTD, and entitled to enroll in medical, dental, life, and 401k.
- Annual bonus potential $14,560 to $36,400.
- High school diploma or GED.
- Supervisory experience in either a food service or retail environment.
- Demonstrates ability to maintain financial controls and coach and train hourly employees.
- Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
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