Corporate Training Manager for Customer Service

7 days ago


Rosemont, California, United States Culligan Full time

About this Role:

Culligan is seeking an experienced Training and Development Lead to join our customer service team. As a key member of our team, you will be responsible for designing, developing, and delivering training programs that enhance the knowledge, skills, and performance of our Customer Service Representatives (CSRs).

About Culligan International

We are a world leader in delivering superior water solutions that improve the health and wellness of consumers. Our team has a passion for innovation, and we are committed to making a positive impact in the communities we serve.

Responsibilities:

  • Training Program Development
  • Collaborate with subject matter experts to create comprehensive training programs for CSRs, including onboarding, soft skills training, product knowledge, and system navigation (e.g., IFS – Enterprise Resource Planning system and Ring Central).

  • Design and develop engaging and interactive training materials, including presentations, job aids, videos, and e-learning modules.

  • Develop assessments, quizzes, and knowledge checks to evaluate CSR understanding and proficiency in customer service protocols, products, and systems.

  • Analyze training results and suggest improvements to enhance program quality and relevance.

Requirements:

  • Bachelor's Degree (B.S.) in Business, Human Resources, Education or related field
  • Additional certifications in training, facilitation or instructional design are a plus
  • 3+ years experience in customer service or training and development, preferably in a customer-facing role
  • 30% travel required
  • Experience analyzing company needs to drive training lesson planning, development and implementation
  • Proven experience in designing and delivering training programs, particularly for customer service teams
  • Excellent facilitation and coaching abilities, with a focus on hands-on learning
  • Proficient in instructional design principles and e-learning tools (e.g., Articulate, Captivate, or similar)
  • Familiarity with customer service software and tools such as Ring Central, IFS, and Microsoft Office Suite is preferred
  • Strong organizational and project management skills to manage multiple training initiatives simultaneously

Estimated Salary: $85,000 per year



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