Senior Network Consulting Engineer
2 days ago
We are seeking an experienced Senior Consulting Network Engineer to join our team at Advanced Network Management. This position involves working with clients to support and troubleshoot information technology solutions.
Responsibilities:
- Act as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
- Lead Problem Management for ongoing issues in client environments.
- Learn new technologies and train team members.
- Acts as mentor and escalation point for more junior engineers.
- Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
- Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues.
- Generates & implements clear and consistent documentation of client environments.
- Performs analysis and diagnosis of system problems.
- Provides second and third-level technical support for numerous technologies to ANM clients.
- Interacts directly with clients via phone and ticketing systems.
- Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
- Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes.
- Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
- Interacts with telecommunication, hardware, and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
- Participates in special projects as assigned.
- Invests time in continued education to learn new technologies.
- Provides network and remote connectivity hardware/software support (including upgrades).
- Participate in an after-hours on-call rotation.
Required Skills and Qualifications:
- Expert level: 10+ years of experience with dynamic routing protocols.
- 10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms.
- 10+ years of experience with Remote Access VPN and Site-to-Site VPN.
- 10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing.
- Proficient with AT LEAST FOUR of the below technologies:
- 4+ years of experience managing and troubleshooting ACI.
- 4+ years of experience managing and troubleshooting ISE.
- 2+ years of experience managing Cisco SD-Access.
- 3+ years of experience managing and troubleshooting public cloud (AWS or Azure).
- 5+ years of experience managing and troubleshooting FMC and managed devices (FTDs).
- 4+ years of experience managing and troubleshooting Meraki MX, MS, MR and SDWAN.
- 3+ years of experience managing and troubleshooting DNAC.
- 3+ years of experience managing and troubleshooting SD-WAN (Cisco).
- 3+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN.
- 3+ years of experience with Automation / Programmability: Python / Ansible.
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