Network Engineering Director
5 days ago
We are seeking an experienced IT Operations Manager to join our team at Insight Global. As a key member of our organization, you will be responsible for leading a team of Network Engineers and directing the functions, processes, and operations of the team.
The ideal candidate will have a strong background in Networking Engineering with a collaborative leadership style. You will work closely with clients and stakeholders to ensure service delivery excellence and drive process improvement to meet operational objectives.
Key Responsibilities- Lead a team of Network Engineers and direct the functions, processes, and operations of the team.
- Ensure SLA compliance and drive process improvement to meet operational objectives.
- Work with leadership to create and implement product development and multi-year roadmaps.
- Direct network engineering functions, processes, and operations, ensuring policies and procedures are followed.
- Provide tier 3 support for the IT Operations Center (ITOC) to ensure monitoring, optimal log collection, alert tuning, identification/resolution of incidents, and detailed documentation.
- Evaluate client satisfaction and make recommendations for improvement.
- Collaborate with leadership to prioritize workload between client engagements, internal efforts, and product development.
- Support Business Development and Marketing functions by engaging directly with prospective clients and providing technical resources when necessary.
To be successful in this role, you will need:
- A Bachelor's degree in IT related field or equivalent work experience.
- 5+ years working as a Senior Network Engineer.
- 3+ years of experience leading technical teams.
- Network technologies expertise (SD-WAN, VPN, Wireless, network architecture, network monitoring).
- Network Security expertise (NextGen Firewall, IDS/IPS, Zero Trust).
- Good understanding of industry compliance requirements (CIS, PCI, HIPAA, NIST, ISO).
- Previous Managed Service Provider (MSP) Experience.
This is a challenging and rewarding opportunity to lead a team of skilled professionals and drive business growth. As an IT Operations Manager, you will play a critical role in shaping the future of our organization and delivering exceptional results.
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