Customer Support Professional

3 weeks ago

Temecula, California, United States Apex Talent Solutions Full time
Customer Service Position Overview

The customer service representative will be responsible for delivering exceptional client experiences, providing product information, and resolving customer inquiries in a timely and professional manner. To excel in this role, you must be willing to listen actively, learn, and adapt to customers' needs.

Key Responsibilities:
  • Excellent Customer Care: Ability to assess customers' needs and provide accurate solutions, ensuring a positive customer experience.
  • Inbound Management: Answer and manage incoming calls, emails, chats, and/or interactive voice response systems with professionalism and courtesy.
  • Process Knowledge: Ability to learn and follow all customer service procedures and policies to ensure seamless interactions.
  • Goal-Oriented: Strive to meet and exceed personal and team target goals, driving business growth and success.
  • Record-Keeping: Record, organize, and file customer interactions and account changes accurately.
  • Sales Enablement: Able to up-sell products or services when appropriate.
  • Call Back and Appointment Scheduling: Schedule call backs and appointments to resolve customer needs efficiently.
Requirements and Qualifications:
  • Prior Experience: Previous experience in customer support, client services, sales, or a related field is highly valued.
  • Effective Communication: Excellent communication skills, both verbally and written, across various platforms.
  • Technical Proficiency: Basic computer skills and experience are essential.
  • Multitasking: Ability to handle multiple tasks simultaneously.
  • Time Management: Excellent time management and prioritization skills to ensure efficient workflow.
  • Active Listening: Ability to listen actively, relay information, and answer questions or concerns effectively.
  • Customer Focus: Prioritize customer satisfaction and resolution.
Benefits:
  • Health Insurance: Comprehensive health insurance plan, including dental and vision coverage.
  • Retirement Plan: Excellent retirement savings plan to secure your future.
  • Professional Growth: Tremendous upward mobility into other positions and leadership roles within the company.
  • Flexible Work Arrangements: Flexible hours and remote work options available (work from home). Estimated salary: $45,000 - $60,000 per year.

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