Customer Support Representative

4 days ago


Temecula, California, United States Apex Talent Solutions Full time
About the Role:
At Apex Talent Solutions, we are seeking an exceptional CUSTOMER SUPPORT REPRESENTATIVE to join our team. As a key member of our customer-facing department, you will be responsible for delivering top-notch service to our clients, ensuring their needs are met and exceeded. With excellent communication skills and a passion for problem-solving, you will be the voice of our company, providing timely and effective support.

Key Responsibilities:
  • Answer and Manage Client Inquiries: You will respond to client calls, emails, chats, and interactive voice response systems in a professional and courteous manner.
  • Provide Product Information and Solutions: You will accurately provide product information and offer solutions to meet client needs.
  • Learn and Follow Procedures: You will learn and follow all customer service procedures and policies, ensuring consistency and quality in your interactions.

Requirements and Qualifications:
In this role, you will need:
  • Previous Experience: A minimum of 1-2 years of experience in customer support, client services, sales, or a related field.
  • Excellent Communication Skills: The ability to communicate effectively over the phone and other platforms.
  • Basic Computer Skills: Proficiency in basic computer applications and software.
  • Multitasking and Time Management: The ability to multitask and prioritize tasks efficiently.
  • Able to Work Remotely: Flexibility to work from home and adapt to remote work requirements.

Benefits:
We offer competitive compensation and benefits packages, including:
  • Health Insurance (dental and vision included)
  • Retirement Plan
  • Tremendous Opportunities for Growth and Advancement
  • Flexible Hours
  • Remote Work Options

The estimated salary for this position is $45,000-$60,000 per annum.

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