Sales and Service Representative

4 days ago


Tacoma, Washington, United States Invictus Surgical Incorporated Full time
About Invictus Surgical Incorporated

We are a leading sales agency for Western/Central Washington and Northeast Oregon, representing Arthrex, Inc. We strive to deliver exceptional customer service and support the impact of our team members on the Arthrex mission.

Job Summary

This Sales and Service Representative role involves selling Arthrex products to achieve territory sales goals, providing excellent customer service, and supporting territory logistics and operations to effectively manage inventory.

Responsibilities:
  • Sales:
    • Target new healthcare professionals and administrative customers, upgrade opportunities, and current customer expansion opportunities
    • Develop a sales strategy and prepare/rehearse for sales activities with Territory Sales Managers/Professional Sales Managers
    • Conduct office/clinic based sales calls, lunches, dinners, local labs, product demos, in-services, and other sales activities with healthcare professionals/administrative customers
    • Utilize and maintain Axis/CRM to track opportunity progress, wins, or losses
    • Sell Arthrex educational courses and drive customer attendance to Arthrex courses and Single Day Labs
  • Customer Service:
    • Behave and communicate in a professional and respectful manner when interacting with team members and customers
    • Demonstrate a high level of emotional intelligence and situational awareness when interacting with team members and customers
    • Pursue a high degree of understanding of Arthrex products, relevant clinical information associated with Arthrex products, and how they compare to competitive products
    • Be present and positively engaged while supporting procedures and case coverage
    • Understand and exceed customer expectations for communication, inventory management, delivery/retrieval of product, and billing to include prompt purchase order acquisition
  • Inventory Management:
    • Understand and utilize agency inventory management resources (RedSpot, QMap, etc)
    • Aquire a complete understanding of assets available in the territory office and accounts
    • Ensure product sets are delivered and retrieved in their entirety with all components accounted for
    • Maintain territory office inventory par levels and ensure sets are restocked in a timely fashion
    • Promptly ship available requested sets to requesting Invictus territories
    • Obtain a clear understanding of the ordering process of tissue products from tissue partners
  • Professional Development:
    • Attend requisite training and development programs offered by Arthrex/Invictus Surgical
    • Participate in ongoing performance refinement activities
    Requirements and Qualifications

The ideal candidate will have a strong background in sales and customer service, excellent communication skills, and a passion for delivering exceptional results. The estimated salary range for this position is between $80,000 - $120,000 annually, depending on experience and qualifications.



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