Medical Office Coordinator

6 days ago

Boulder, Colorado, United States Boulder Medical Center Full time
Job Summary

Boulder Medical Center (BMC) is seeking a customer service-oriented individual to join our local Resource team as a Medical Receptionist. This part-time position is 24 hours per week, Monday through Friday, with varying days and is based at the BMC Broadway location.

Key Responsibilities
  • Answer phone calls promptly and evaluate patient needs to determine appointment type.
  • Summarize appointment details prior to ending the phone call.
  • Manage phone functionalities, including transfers, holds, and forwarding to the after-hours message system.
  • Accurately record patient information using correct spelling and punctuation.
  • Schedule, reschedule, and cancel appointments according to provider preference and scheduling protocol.
  • Navigate and operate the Electronic Medical Records system, arriving patients for appointments and inputting relevant information as needed.
  • Use good judgment, professionalism, and discretion when screening calls, answering inquiries, and relaying information.
  • Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
  • Excellent customer service and communication skills.
  • Strong computer and data entry skills.
  • Strong grammar and spelling ability, as well as the ability to read, write, and understand the English language.
  • Neat, well-groomed appearance and courteous manner.
  • Knowledge of medical terminology and HIPAA compliance, preferred.
Requirements
  • High school diploma or equivalent.
  • Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
  • One year of previous work experience involving public contact, preferably with heavy phone experience.
  • Previous experience with patient scheduling in a hospital or clinic setting, preferred.
  • Bi-lingual ability (Spanish), a plus.
Benefits
  • Full-time employees are eligible for medical, dental, vision, flexible spending, company-paid life insurance, and Short Term Disability (STD), as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO), and six paid holidays annually.
  • Part-time employees are eligible for medical, dental, vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
  • Day shift schedules.
  • Experience working with both primary care and specialty care clinics.
Location

Boulder, CO.

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