Customer Service Representative

2 weeks ago


Westland, Michigan, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities
  • Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members.
  • Log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Requirements
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Ability to continually stand and walk during shifts.
  • Ability to continually talk to members and potential members in person and on the phone during shifts.
  • Ability to lift 45 pounds.
What We Offer

As a member of our team, you will enjoy a competitive hourly rate of $14.00, medical, dental, and vision insurance benefits (full-time positions only), an employee referral bonus program, and a 401(k) with a generous employer match. You will also have the opportunity to work in a dynamic and growing company with a supportive and inclusive culture.

At Planet Fitness, we are committed to creating a judgement-free zone where everyone can feel welcome and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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