Customer Service Liaison
2 weeks ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Neighborhood Service Organization. As a key member of our healthcare support staff, you will play a vital role in providing exceptional patient care and administrative support to our medical team.
Key Responsibilities- Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of our organization.
- Manage patient appointments, verify and update demographic and financial information, and perform data entry in our information system.
- Answer telephone calls, screen visitors, and respond to routine requests for information in a timely and courteous manner.
- Collect patient fees, document transactions, and prepare receipts for services rendered.
- Assist in coordinating appointments and referrals to Henry Ford Health Systems and other entities, following office schedule policies.
- Arrange patient transportation as needed for specialty appointments and maintain a neat and orderly work area and lobby.
- Scan documentation into patient medical records, follow medical records policies and procedures, and duplicate documents and forms as directed.
- Provide technical support for clients navigating our patient portal and telemedicine software, and notify IT/EPIC Help desk of multiple accounts in EPIC.
- Attend meetings as required and maintain patient confidentiality and HIPAA regulations.
- High school graduate or GED.
- 1-2 years of work experience, preferably in a medical setting.
- Knowledge of medical terminology, word processing, and computer experience.
- Ability to speak Spanish preferred.
This role involves frequent contact with patients, work may be stressful at times, and interaction with others is constant and interruptive. Frequent exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment.
Neighborhood Service Organization is an Equal Opportunity Employer and is committed to excellence through diversity. We consider candidates without regard to sex, genetic information, race, color, weight, height, religion, national origin, citizenship, age, disability, marital or veteran status, misdemeanor arrest record, sexual orientation, transgender status, or gender identity.
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