Customer Service Representative

1 month ago


Westland, Michigan, United States Carla Mccormick - State Farm Agent Full time
ROLE DESCRIPTION:

We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Representative. As a key member of our team, you will be responsible for generating exceptional client experiences that drive the growth of our successful insurance agency.

Your attention to detail, customer service skills, and desire to help people will enable you to build and develop customer relationships within the community to promote and service.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Utilize exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills - written, verbal, and listening.
  • Organizational skills.
  • Detail oriented.
  • Proactive in problem-solving.
  • Property and Casualty license (must be able to obtain).
BENEFITS:
  • Salary plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • 401K.
  • Valuable career-building experience.
Compensation:

$30, $33,000.00 per year

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.

We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.

About Our Agency


Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Our office is located in Livonia, MI.

We look forward to speaking with you

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.



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