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Customer Experience Ambassador

1 month ago

Naperville, Illinois, United States Joann Full time

We're seeking a highly motivated and customer-focused Team Member to join our team at Joann. As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer needs in a timely and professional manner.
  • Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
  • Engage with customers, build strong relationships, and promote the Joann brand.

Physical Demands:

  • Stand for long periods, walk around the store, and move merchandise as needed.
  • Read and communicate effectively with customers and team members.
  • Use 2-way radios and input data on computer keyboards.

Requirements:

  • No experience required, but 1-3 years of customer service experience is preferred.
  • Ability to work a varied schedule, including days, evenings, weekends, and holidays.
  • Relocation may be required for career progression.

Eligible Team Members will receive benefits, including medical, dental, and vision plans, company-paid life insurance, and tuition reimbursement.