Collision Center Director

3 days ago


Houston, Texas, United States Elite Auto Experts Full time
Job Summary

The Collision Center Director is responsible for overseeing the entire operations of CARSTAR Windfern Collision, ensuring the delivery of exceptional customer service and driving business growth. Key responsibilities include coaching employees, managing day-to-day operations, achieving financial targets, and implementing the EDGE Performance platform.

About Elite Auto Experts

Welcome to the Careers page of Elite Auto Experts and CARSTAR Rabieh Group, where innovation meets unparalleled service in the automotive and collision repair industry. Founded by a father alongside his sons, we've been serving our local communities with integrity and expertise since 2008.

We've grown from a modest 6-bay facility to multiple locations, including CARSTAR Elite Collision and CARSTAR Windfern Collision, delivering top-notch service in mechanical repairs and collision services.

Responsibilities
  • Manage the day-to-day operations of the facility, its employees, and customer relations through the execution of the EDGE Performance platform.
  • Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
  • Achieve annual/monthly sales and financial performance targets.
  • Review work orders, assign tasks to employees, and verify the quality of work performed.
  • Market to other businesses to generate additional revenue opportunities.
  • Conduct effective store meetings to train and inform employees of upcoming events and goals.
  • Resolve customer-related and employee complaints.
  • Recruit, interview, and hire new employees to ensure adequate staffing.
  • Oversee training, development, corrective action, and termination of all employees.
  • Ensure compliance with federal, state, and local regulations regarding safety/OSHA policies and procedures.
Requirements
  • 5+ years of prior management experience in a collision facility required; prior collision center, production management, and estimating experience preferred.
  • High school degree required; bachelor's degree preferred.
  • I-CAR certification and CCC (or similar management system) experience preferred.
  • Effective leadership, customer service, and delegation skills required.
  • Ability to be analytical, problem-solve, and multitask.
  • Excellent oral and written communication skills.
  • Working knowledge of Microsoft Office (Word, Excel).
  • Must have a valid driver's license and clean driving record.
Benefits
  • An estimated salary of $80,000-$120,000 per year, depending on experience.
  • An amazing compensation package that rewards your hard work and dedication.
  • A fun and supportive work environment that appreciates you and your skills.
  • Great health benefits, including medical, dental, and vision plans.
  • Paid vacations, holidays, and time off to recharge.
  • Incredible team atmosphere that fosters collaboration and growth.
  • Weekly breakfast and snacks provided to fuel your productivity.


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