Collision Center Service Expert

4 weeks ago


Houston, Texas, United States Mike Calvert Toyota Full time
Job Overview: As a key member of our team, the Collision Center Customer Service Representative plays a vital role in delivering exceptional customer experiences. This position requires a high level of customer service paired with knowledge of the repair process and applicable guidelines.

Key Responsibilities:
  • Assist customers with repair processes and next steps.
  • Monitor body shop metrics and performance.
  • Establish and maintain good relationships with insurance adjusters and customers.
  • Prepare final billing for completed repair orders.
  • Maintain professional appearance.


Why Work with Us? Mike Calvert Toyota is a family-owned and operated company that prioritizes its employees as its biggest asset. We strive to provide an excellent customer experience by working together as a team.

Requirements:
  • A minimum 2 years of experience in collision center administration or a related field.
  • Excellent customer service skills.
  • Familiarity with automotive repair processes.
  • Ability to work independently and as part of a team.


Salary Information: $45,000 - $55,000 per year, depending on experience.

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