IT Support Specialist
6 days ago
EMR Metal Recycling is a leading metal recycling company with a rich history spanning decades. Our organization is built on a foundation of employee well-being and safety, creating a supportive and inclusive community where everyone's ideas and contributions are valued.
Our MissionWe strive to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. With a strong commitment to sustainability, we recycle over 10 million tons of material annually, transforming a wide variety of metals into more than 200 different types of new sustainable raw materials.
Job SummaryWe are seeking a skilled Field Technician to join our team. As the primary support for technical issues onsite at our 16 locations across MN, WI, and ND, you will independently solve most issues with minimal supervision and escalate the remaining issues to a higher level when necessary.
Key Responsibilities- Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephone, and other computer-related technologies.
- Setup and install new iPhones, iPads, desktop, and laptop equipment according to our standards, ensuring proper installation of cabling, operating systems, and appropriate software.
- Resolve the majority of technical issues without additional assistance.
- Provide proper follow-through to ensure issues are resolved to satisfaction.
- Provide after-hours, on-call emergency support as needed.
- Document and update installation, configuration, deployment, and maintenance procedures.
- Promote Information Security within the business.
- Excellent communication skills (written and verbal).
- Highly self-motivated.
- 1st Class customer service skills.
- An ability to quickly diagnose and troubleshoot software and hardware issues.
- Career advancement and on-the-job training.
- Paid time off and 9 paid company holidays.
- Comprehensive benefits including medical, dental, vision, and EAP.
- 401k with Company match.
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Becker, Minnesota, United States EMR USA Metal Recycling Full time{"title": "Field Technician", "description": "About UsEMR USA Metal Recycling is a leading metal recycling company with a rich history spanning decades. Our employees are the heart and soul of our organization, and we prioritize their well-being and safety. We strive to create a supportive and inclusive community where everyone's ideas and contributions are...
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