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Service Advisor

2 months ago

New Haven, Connecticut, United States McMahon's Best One Tire & Auto Care Full time

Job Summary:

McMahon's Best One Tire & Auto Care is seeking a highly skilled and detail-oriented Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and that our technicians have the necessary information to complete repairs efficiently.

Key Responsibilities:

  • Scheduling and Coordination: Schedule appointments and coordinate with customers and technicians to ensure that repairs are completed on time.
  • Customer Service: Provide exceptional customer service by answering questions, addressing concerns, and ensuring that customers are satisfied with the service they receive.
  • Documentation and Administration: Prepare and maintain accurate and detailed records of customer interactions, repairs, and other relevant information.
  • Communication: Communicate effectively with customers, technicians, and other team members to ensure that everyone is informed and up-to-date on repair status and other important information.
  • Problem-Solving: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner.

Requirements:

  • Education and Experience: High school diploma or equivalent required; prior experience in a customer service or automotive repair environment preferred.
  • Skills and Abilities: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; detail-oriented and organized; ability to multitask and prioritize tasks effectively.
  • Physical Demands: Ability to sit for extended periods; occasional lifting of up to 10 pounds; ability to work in a variety of temperatures.

Compensation and Benefits:

McMahon's Best One Tire & Auto Care offers a competitive hourly wage and a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.