HSPD-12 Government Badging Specialist

2 weeks ago

Oakland, California, United States Citizant Full time
Job Summary

Citizant is seeking a highly skilled and detail-oriented individual to join our team as a Government Badging Specialist. In this role, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring the accuracy and security of sensitive information, and providing exceptional customer service to applicants.

Key Responsibilities
  • Schedule appointments and service walk-ins for PIV card activations, enrollments, certificate updates, and PIN resets.
  • Answer phone calls and email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct card enrollment processes, verifying applicants' identities and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
  • Collect and document personal information, biometric data, and other necessary details from applicants.
  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Handle sensitive personal information with discretion and adhere to data protection regulations and organizational security protocols.
  • Communicate clearly and professionally with applicants, explaining the enrollment process and required documents.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Maintain accurate records of the enrollment process, including documentation of each applicant's information and enrollment date.
Requirements
  • High School diploma or GED certification.
  • US Citizenship is required.
  • Active Public Trust/MBI clearance or the ability to obtain one.
  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
Work Environment

This position requires 50-75% travel domestically, with trips lasting for one week or longer. The role primarily involves sedentary work, with occasional instances of stair climbing and periodic standing and/or walking for extended durations.

About Citizant

Citizant is a leading provider of professional IT services to the U.S. government. We strive to hire only ethical, talented, passionate, and committed individuals who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. We offer excellent compensation and benefits, as well as opportunities for personal and professional development.

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