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Automotive Service Consultant

2 months ago

Altoona, Iowa, United States Honda of Altoona Full time
Job Overview

Are you seeking a fulfilling career where your earning potential is tied to your performance?

Honda of Altoona is a prominent automotive service provider dedicated to delivering exceptional vehicle maintenance and repair solutions to our esteemed clientele. With a team of proficient technicians and a commitment to customer satisfaction, we have established a strong reputation in the automotive sector.

We are on the lookout for a Service Advisor to become a vital part of our team, ensuring that we maintain our high standards of service.

As a Service Advisor at Honda of Altoona, you will be instrumental in facilitating a smooth experience for our customers. You will serve as the primary liaison for clients visiting our service center, guiding them through the repair process and ensuring their requirements are addressed. Your key responsibilities will include:

Core Responsibilities:

  • Client Interaction: Welcome customers, comprehend their service needs, and provide a friendly and inviting atmosphere.
  • Service Guidance: Collaborate with customers to evaluate their vehicle's requirements, offer service suggestions, and clarify repair alternatives.
  • Cost Estimates: Generate precise cost estimates for repairs and deliver clear quotes to clients.
  • Appointment Management: Organize service appointments and ensure optimal resource allocation within the service department.
  • Ongoing Communication: Keep clients updated on the status of their vehicle repairs and address any inquiries or concerns.
  • Quality Control: Confirm that completed work meets our stringent quality standards and discuss repairs with customers upon vehicle collection.
  • Record Keeping: Maintain detailed service records, including invoices and repair orders.
  • Customer Care: Guarantee customer satisfaction by promptly and professionally resolving any issues.

Advantages of Joining Honda of Altoona as a Service Advisor:

  • Competitive Compensation and Benefits (Average service advisor salary in the United States ranges between $38,286 to over $100,000)
  • Paid Training and Professional Development Opportunities
  • Five-day work week with flexible scheduling
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Paid Time Off up to ten days in your first year
  • 401(K) Plan with company contribution
  • Scholarship Program for dependents
  • Vacation Savings Plan with company match
  • Team Member Referral Incentives

Do you possess the following qualities?

  • No prior experience required. We are willing to train the right candidate.
  • A positive, outgoing team player focused on delivering exceptional customer service.
  • The ability to manage multiple tasks and maintain attention to detail in a fast-paced environment.
  • Strong communication and organizational skills.
  • A valid driver's license with an acceptable driving record.