Certified Application Specialist

4 days ago


Riverhead, New York, United States Northwell Health Full time
Job Title: Certified Application Counselor

Northwell Health is seeking a highly skilled and compassionate Certified Application Counselor to join our team. As a key member of our healthcare team, you will play a vital role in ensuring that patients and families receive the necessary support and guidance to navigate the complex process of insurance and Medicaid applications.

Job Summary:

The Certified Application Counselor will assist patients and families in completing insurance and Medicaid applications through the NY State of Health website. This includes verifying patient information, coordinating with various agencies and individuals to resolve individual cases, and providing information regarding Medical Center regulations and policies pertaining to medical coverage.

Key Responsibilities:
  • Assist patients and families in completing insurance and Medicaid applications through the NY State of Health website.
  • Verify patient information to complete application.
  • Coordinate with various agencies and individuals to resolve individual cases.
  • Provide information regarding Medical Center regulations and policies pertaining to medical coverage.
  • Meet with and assist patients and families in completing insurance applications to ensure coverage for Hospital, Nursing Facility, Home Care services, and community Medicaid.
  • Check patient account for previous balances and advise patients of all financial obligations.
  • Inform patients of Hospital's collection policy.
  • Contact physicians, nurses, social workers, employers, banks, etc. to obtain appropriate medical, legal, and financial information to complete applications.
  • Coordinate with various local, state, and federal agencies to resolve individual cases.
  • Answer the telephone and maintain files.
  • Inform supervisor of activities, issues, and problem cases.
  • Accumulate data performance reports.
  • Maintain departmental files and statistical logs.
  • Enter data into Medical Center's patient registration system and financial management system.
  • Collect copays/deductibles from patients at the medical center.
Requirements:
  • High School Diploma or equivalent, required.
  • Knowledge of NY Medicaid program.
  • Certified Application Counselor through NY State.
  • Ability to evaluate research and document financial histories of patients in relation to Medicaid regulations.
  • Good writing, organizational, interviewing, and advocacy skills are essential.
  • Demonstrated ability to operate data entry equipment, required.
  • Ability to work well under pressure. Heavy customer service/telephone contact.
Salary and Benefits:

The salary range for this position is $30.01-$31.06/hour. Northwell Health offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.



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