Senior IT Specialist

2 weeks ago

Bucyrus, United States Hord Family Farms Full time
About the Role

We are seeking a highly skilled Senior IT Specialist to join our team at Hord Family Farms. As a key member of our operations team, you will be responsible for providing technical support and expertise to ensure the seamless integration of technology across our farm operations.

Responsibilities
  • Troubleshoot and resolve IT productivity issues in a timely and efficient manner
  • Interact with team members and vendors to ensure optimum productivity and resolve technical issues
  • Follow established workflows, phone logging, ticketing systems, and other standards to ensure consistency and accuracy
  • Educate team members on safe IT practices and provide training as needed
  • Assist with equipment repair, maintenance, and installation/setup
Requirements
  • Bachelor's Degree in an IT discipline or related field, or a minimum of 4 years of proven experience in remediation services and user support
  • Experience with Windows operating systems, components, navigation tools, and common hardware and software concepts
  • Ability to troubleshoot, diagnose, and solve basic technical problems
  • Knowledge of Ethernet networking technologies, including TCP/IP, switching, and routing
  • Excellent customer service skills with the ability to remain sensitive and responsive to team member needs
  • Ability to translate technical information into understandable terms for a variety of audiences
  • Ability to pay close attention to details and keep meticulous records
  • Ability to maintain composure in stressful situations
  • Impeccable record of reliability and dependability
Preferred Qualifications
  • Master's Degree in an IT discipline or related field, or a minimum of 6 years of proven experience in remediation services and user support
  • Experience with Windows Desktop, Windows Server, and MAC operating systems, as well as Active Directory
  • PLC and serial controller integration experience
  • Ability to troubleshoot, diagnose, and solve undocumented technical problems
  • Knowledge of Fiber and Ethernet networking, VLAN, TCP/IP, switching, routing, SonicWALL firewalls, etc.
  • Skilled at creating documentation, conducting end-user training, and producing white papers
  • Self-driven time management skills with effective discernment in prioritizing work
What We Offer
  • Compensation starting at $70,000, with consideration for additional compensation based on experience
  • Paid vacation after 6 months, as well as personal days and holidays
  • Medical, Dental, Vision, and Life Insurance (at less than $30/pay for our base plan)
  • 401k with company match

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