Domestic Operations and Customer Service Specialist

3 weeks ago


Lafayette, Louisiana, United States Elite Bike Tours Full time
Job Description

About Us:

Elite Bike Tours (EBT) is a premier provider of high-end motorcycle adventure tours across the globe, specializing in curated, immersive experiences for our clients. Our flagship tour, the American Valor Run (AVR), honors historical journeys and military heritage while offering thrilling rides through Europe's most scenic routes.

We are a veteran-owned business, operated under Bravo Zulu LLC, and we pride ourselves on delivering meticulously planned, all-inclusive tours where attention to detail and customer satisfaction are paramount. As we continue to expand, we are adding new services and destinations, and we are dedicated to providing each of our clients with an unforgettable adventure.

Our mission is to not only create a once-in-a-lifetime experience but to do so with professionalism, integrity, and a personal touch that sets us apart from the rest.

Key Responsibilities:
  • Customer Service: Serve as the main point of contact for end-service customers, answering inquiries, managing bookings, and resolving any issues.
  • B2B Communication: Interface directly with travel agencies, fostering relationships and convincing them to sell our tours to their clients.
  • Tour Promotion: Actively promote our tours to customers through various channels, including social media, our website, direct calls and contact with travel agencies and individual agents. Ensure that each customer understands the value and unique experience our tours offer.
  • Motorcycle Shipping Coordination: Manage communication with our shipping partner to coordinate motorcycle logistics for customers, ensuring seamless delivery and return processes.
  • Innovation and Marketing: Continuously find new ways to promote our tours, whether through creative sales strategies, innovative marketing, or community engagement.
  • Collaboration: Work closely with other team members, ensuring that all customer interactions and operations are aligned with the company's high standards of service.


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