Customer Service Representative
3 weeks ago
Job Summary
Curana Health is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families.
Key Responsibilities
- Manage inbound and outbound calls to and from patients to answer questions or concerns regarding account balances
- Accurately update changes to patient demographic and insurance information in computer database
- Documenting detailed call notes
- Verify insurance and filing claims
- Process patient payments over the phone
- Informs patients of deductibles and co-pays
- Must be able to interact with patients in a professional, courteous and calmly manner
- All other duties as assigned by supervisor and/or management
Requirements
- High School Diploma or Equivalent
- Prior experience as a Customer Service Specialist or equivalent, ideally within a medical setting
- Proficiency in Excel, Outlook, and Internet skills
What We Offer
Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.
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