Cinema Team Member

3 days ago

Miamisburg, Ohio, United States Cinépolis Cinemas USA Full time
Job Title: Cast Member

Cinépolis USA is a leading world-class cinema exhibitor that offers guests enhanced movie-going experiences through its "Cinépolis Luxury Cinemas" and "Cinépolis" theater concepts.

Job Summary

Cast Members are responsible for providing great guest service to our guests in the areas of Concierge, Concessions, Running, Cleaning, and Usher.

Key Responsibilities
  • Guarantee guest service is professional, helpful, thorough, and timely.
  • Concession preparation, cashiering, and maintenance duties.
  • Set up and maintain appropriate stock levels for box office and concessions.
  • Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
  • Maintain cleanliness of all work areas, including but not limited to concessions, box office, lobby, restrooms, hallway, auditoriums, and employee break room.
  • Follow sequence of service policy for each guest transaction.
  • Answer questions from guests and resolve any concerns.
  • Adhere to all company policy and procedures.
  • Complete all opening, mid, and closing procedures.
  • Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
  • Clear and reset seats and trays before and after each film.
  • Assist with crowd control and seating of guests as needed.
  • Inform management team of any guest issues and/or maintenance requests.
  • Ensure the security of all box office cash and tickets.
  • Distribute and understand proper use of hearing impaired equipment.
  • Enforce ratings to keep underage guests from accessing auditoriums with adult content.
  • Assist with other functions as instructed by the management team.
  • Cognizant of issues with movie projections; communicate with a manager, general manager, or projectionist when issues arise.
  • Remain up to date on movie summaries.
Requirements
  • Proficient guest service, administrative, and follow-up skills.
  • Comfortable communication and cooperation with guests, supervisors, peers, vendors, or partners.
  • Standing, walking, lifting, twisting, traversing stairs, and bending on a frequent basis.
  • Capability to communicate and work effectively with guests in a high-volume setting.
  • Good verbal communication skills as well as math skills.
  • Ability to meet tight deadlines under minimal supervision.
  • Proper cash handling etiquette.
  • Knowledge of basic food handling regulations.
  • Flexible working hours, including holidays and weekends.
  • Knowledge of company policy and procedure.
Working Conditions/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.

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