Auto Financing Consultant
3 days ago
In this role, you will serve as the initial contact for customers acquiring a vehicle at OneMain Financial. As an Auto Financing Consultant, you will help customers complete the financing of a vehicle through a local dealership while working closely with the dealership's sales agents in a call center environment.
About You
- You have strong communication skills to interact with dealers, merchants, and customers in handling escalated situations.
- You can multitask and have excellent time management skills to facilitate business decisions.
- You possess good judgment and discretion to drive growth, demonstrate exemplary customer service standards, and exceed goals.
- You are familiar with credit bureau reports and maintain a high level of personal lending product knowledge.
About the Role
- You will reach out to customers via outbound calls or respond to inbound calls from potential customers.
- You will communicate with dealers and merchants in handling escalated situations.
- You will form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting.
- You will assist in collateral swaps and unwinding of purchase loans.
- You will identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon.
- You will work with senior management and project teams for necessary process and system enhancements.
- You will process applications and closing secured title or auto loans.
- You will implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals.
- You will read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
- You will maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance.
- You will actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment.
What We Offer
- We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience.
- We provide opportunities for professional growth and development in a dynamic industry.
- We offer a comprehensive benefits package including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, and more.
Requirements
- You have a High School Diploma or GED.
- You have a sense of urgency in meeting or exceeding application processing goals.
Preferred Qualifications
- You have 2 or more years' experience in inside sales, customer service, retail, or call center environment.
- You have a basic understanding of credit or personal finance concepts.
- You are bilingual in Spanish.
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