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Guest Room Cleaner

2 months ago

Fort Worth, Texas, United States Sheraton Fort Worth Full time

Job Overview:

The Housekeeping Associate plays a vital role in ensuring that guests enjoy a seamless and memorable stay, making them feel appreciated and cared for. This position is primarily responsible for the cleanliness and upkeep of guest rooms as well as various other areas within the hotel, including public spaces and service areas.

Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Strong communication skills and a passion for providing excellent service in a dynamic environment.
  • Friendly, positive demeanor with a commitment to delivering authentic hospitality.
  • Ability to thrive in a fast-paced setting.
  • Attention to detail, speed, and accuracy in performing job functions.
  • Physical capability to perform repetitive movements, including bending and stooping.
  • Must be able to lift, push, and pull moderate weights frequently.
  • Capability to scrub and clean surfaces, reaching overhead for cleaning tasks, and working in confined spaces.
  • Ability to follow instructions and meet deadlines, including thorough cleaning of assigned rooms.
  • Basic comprehension of the English language sufficient to understand labels, instructions, and guest requests.
  • Previous experience in cleaning roles is advantageous.
  • Willingness to work a flexible schedule, including early mornings, evenings, nights, and weekends.

Key Responsibilities:

  • Thoroughly clean assigned guest rooms in line with company standards (including changing linens, cleaning bathrooms, vacuuming, and dusting).
  • Restock amenities and supplies in guest rooms as needed.
  • Maintain and organize the housekeeping cart.
  • Promptly report maintenance issues to the supervisor.
  • Greet guests in hallways and public areas with a friendly attitude and offer assistance.
  • Ensure that special requests from guests are acknowledged and fulfilled.
  • Provide information about the hotel, its standards, and local attractions.
  • Communicate effectively with all departments regarding VIP guests and special needs.
  • Deliver newspapers, messages, packages, and other items requested by guests or team members.
  • Assist with luggage or packages for guests as required.
  • Maintain visibility during peak times to assist guests.
  • Collaborate professionally with hotel associates and assist other departments as necessary.
  • Handle guest complaints and compliments with professionalism and courtesy.
  • Respond to guest inquiries using a positive and clear voice.
  • Stay informed about all hotel amenities, special events, and local attractions.

Company Overview:

Sheraton Fort Worth Downtown Hotel offers 429 uniquely designed accommodations featuring the Sheraton Signature Bed, flat-panel HDTVs, and complimentary high-speed internet access. The hotel provides diverse dining options, including The Chefs Table, and is equipped to host various corporate meetings and special events.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package, which includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.