Lead Service Advisor

4 days ago


The Dalles OR, United States Gills Point S Tire and Auto Service Full time
Service Department Lead Job Description

Gills Point S Tire and Auto Service is seeking a highly skilled Service Department Lead to join our team. As a key member of our service department, you will be responsible for ensuring exceptional customer satisfaction and providing top-notch service to our customers.

Key Responsibilities:
  • Customer Service: Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Team Leadership: Lead and motivate our service team, fostering a positive and collaborative work environment.
  • Resource Management: Efficiently manage the allocation of resources, including technician time, equipment, and parts.
  • Workshop Organization: Ensure the smooth and organized operation of the service department, optimizing workflow and productivity.
  • Problem Solving: Assist technicians in diagnosing complex issues and provide guidance on effective solutions.
  • Decision Making: Make informed decisions on service recommendations, prioritizing critical repairs, and managing workload.
  • Scheduling: Optimize technician schedules for maximum productivity and customer satisfaction.
Requirements:
  • Education: High School Diploma or Equivalent
  • Experience: 5+ years prior experience in a customer service role, ideally within the automotive or related industries
  • Skills: Excellent verbal and written communication skills, ability to manage multiple tasks and appointments efficiently, and proficiency in using computer systems

We offer a competitive salary, excellent training opportunities, and a comprehensive benefits package, including medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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