Customer Service Representative
2 weeks ago
**Job Summary:**
United Telephone Company is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely support to our customers.
**Key Responsibilities:**
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Provide product and service information to customers, including features, benefits, and usage instructions.
- Process customer transactions, including orders, payments, and account changes.
- Escalate complex issues to senior team members or management as needed.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
**Requirements:**
- High school diploma or equivalent required.
- 2+ years of customer service experience in a call center or retail environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet productivity standards.
- Basic math skills and ability to handle cash and make change.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
**About United Telephone Company:**
United Telephone Company is a leading provider of telecommunications services in Middle Tennessee. We are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.
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